At Stake88, the privacy of our Malaysian players is not a compliance checkbox — it is a core operational principle. This Policy explains precisely what personal data we collect, why we collect it, how we use it, and the rights you hold as a data subject.
Six core commitments that govern how Stake88 handles every piece of personal information entrusted to us by Malaysian players.
Stake88 collects only the personal data strictly necessary to operate your account, process payments, and comply with our international licensing obligations. We do not gather information beyond what is genuinely required.
Your personal information is never sold, rented, or traded to third-party advertisers, data brokers, or marketing networks. Data sharing with third parties is strictly limited to licensed service providers who support platform operations under binding data processing agreements.
All personal and financial data transmitted to and from the Stake88 platform is protected by 256-bit SSL/TLS encryption. Data stored in our systems is encrypted at rest using industry-standard protocols to prevent unauthorised access.
As a data subject, you have the right to access, correct, export, or request deletion of your personal data at any time. Stake88 is committed to responding to all data rights requests within 30 calendar days of receipt.
Personal data is retained only for as long as necessary to fulfil the purposes described in this Policy or as required by our licensing authority. Account data is typically retained for a period of 5 years following account closure, in line with AML obligations.
In the unlikely event of a personal data breach that poses a material risk to affected players, Stake88 will notify impacted individuals promptly and take immediate remedial action in accordance with our incident response procedures.
This Privacy Policy ("Policy") is published by Stake88 (the "Platform," "we," "us," "our"), accessible at https://stake88.casa. It describes how Stake88 collects, uses, stores, protects, and discloses personal data provided by or generated in connection with individuals who access or use our online casino and sports betting services ("Players," "you," "your").
Stake88 is an English-language platform operating primarily for Malaysian players, with all transactions denominated in Malaysian Ringgit (MYR). We take our responsibilities as a data controller seriously and have designed our data practices to reflect both international best standards and the reasonable expectations of Malaysian consumers.
This Policy should be read alongside the Terms & Conditions and the Responsible Gambling Policy, both of which are incorporated by reference and may contain additional provisions relevant to your personal data.
For the purposes of this Policy, the following terms shall carry the meanings assigned below:
| Term | Definition |
|---|---|
| "Personal Data" | Any information that identifies or could reasonably identify a natural person, directly or in combination with other data — including name, email address, phone number, identification number, IP address, device identifiers, and financial account details. |
| "Processing" | Any operation performed on Personal Data — including collection, recording, storage, retrieval, use, disclosure, erasure, or destruction — whether automated or manual. |
| "Data Controller" | The entity that determines the purposes and means of processing Personal Data. For data collected via the Stake88 Platform, Stake88 acts as the Data Controller. |
| "Data Processor" | A third party that processes Personal Data on behalf of the Data Controller under a binding data processing agreement, for example payment service providers, KYC verification partners, and platform hosting providers. |
| "Cookies" | Small text files stored on a Player's device by the Platform for session management, analytics, and functional purposes. |
| "KYC" | Know Your Customer — the identity verification process conducted to confirm a Player's identity and comply with anti-money laundering obligations. |
Stake88 operates as the Data Controller for all Personal Data collected through the Platform. We determine what data is collected, the purposes for which it is processed, and the means by which it is handled. Our operations are conducted under international gaming licensing, and our data practices reflect the obligations imposed by that licensing framework.
Stake88 does not represent itself as subject to Malaysian data protection legislation specifically, though we design our practices to align with internationally recognised principles of fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, and data security. Players in Malaysia who have queries about their data rights may contact us directly using the details in Section 15.
When you create a Stake88 Account, we collect the following information:
To comply with our anti-money laundering (AML) obligations and licensing requirements, we may collect:
In connection with deposits and withdrawals processed in MYR, we collect:
As you interact with the Platform, we automatically collect technical data including:
When you contact Stake88 via live chat, email ([email protected]), or any other support channel, we retain records of your communications, including the content of messages, timestamps, and any attachments submitted. These records are used to resolve disputes, improve service quality, and maintain audit trails as required by our licensing obligations.
Stake88 uses Personal Data collected from Malaysian players for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating and maintaining your player account, verifying your identity, processing login authentication, and enabling account settings management. |
| Payment Processing | Facilitating MYR deposits and withdrawals via your selected payment method — Maybank, CIMB, Touch 'n Go eWallet, DuitNow, FPX, and others. |
| KYC & AML Compliance | Verifying player identity, screening against sanctions lists, and monitoring transactions for money laundering indicators as required by our licensing obligations. |
| Responsible Gambling | Monitoring gaming behaviour to identify potential problem gambling indicators, enforcing deposit limits, processing self-exclusion requests, and complying with the responsible gambling obligations of our licence. |
| Platform Operations | Debugging, performance monitoring, fraud prevention, security incident detection, and ensuring uninterrupted service availability for Malaysian players. |
| Customer Support | Responding to player enquiries, complaints, and dispute resolution requests received via live chat and email support channels. |
| Personalisation | Tailoring game recommendations, promotional offers, and platform communications to reflect your gaming preferences and activity history, where you have not opted out. |
| Legal Obligations | Retaining records as required by our licensing authority, responding to lawful regulatory requests, and cooperating with law enforcement agencies where legally obligated. |
Stake88 relies on the following legal bases to process your Personal Data:
Stake88 shares Personal Data with carefully selected third-party service providers acting as Data Processors under binding data processing agreements. These providers are permitted to use your data only as instructed by Stake88 and for the specific purposes described below:
Stake88 may disclose Personal Data to regulatory authorities, licensing bodies, law enforcement agencies, or courts where required to do so by applicable law, court order, or at the direction of our licensing authority. In such cases, disclosure will be limited to the minimum information legally required.
Cookies are small text files placed on your device by the Stake88 Platform when you visit our website. They enable the Platform to recognise your device across sessions, retain your preferences, and support core functionality. Stake88 uses both session cookies (which expire when you close your browser) and persistent cookies (which are retained for a defined period).
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Required for login sessions, platform security, and core functionality. The Platform cannot function without these cookies. | No |
| Functional | Remembers your language preferences, lobby layout settings, and recently played game history. | Optional |
| Analytics | Aggregated, anonymised usage data used to improve platform performance and identify technical issues. | Yes |
| Marketing | Used to deliver relevant promotional content based on your onsite activity, where you have provided consent. | Yes |
You may manage cookie preferences through your browser settings. Please note that disabling certain cookies may impact the functionality and performance of the Stake88 Platform. Stake88 does not use any third-party cross-site tracking technologies for the purpose of building advertising profiles.
Stake88 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by our licensing authority and applicable legal obligations. The following retention periods apply as a general guide:
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in accordance with our data disposal procedures, unless further retention is required by law.
Stake88 implements a multi-layered security framework to protect Personal Data against unauthorised access, disclosure, alteration, and destruction. Our technical and organisational security measures include:
Despite these measures, no online platform can guarantee absolute security. Players are encouraged to use strong, unique passwords for their Stake88 Accounts, enable two-factor authentication, and notify us immediately at [email protected] if they suspect any unauthorised access to their Account.
As a player on Stake88, you have the following rights with respect to your Personal Data. Requests to exercise any of these rights should be submitted to [email protected] with the subject line "Data Rights Request." Stake88 will respond within 30 calendar days.
The Stake88 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or retain Personal Data from individuals under the age of 21. Age verification is conducted as part of the registration process, and accounts that fail to confirm eligibility are not permitted to access real-money gaming services.
Stake88 operates under international gaming licensing and may store and process Personal Data on servers located outside of Malaysia. When Personal Data is transferred across borders — for example, to cloud infrastructure providers or KYC verification partners operating internationally — we take appropriate measures to ensure that such transfers are subject to adequate protections.
These measures may include data processing agreements incorporating standard contractual clauses, binding corporate rules, or transfers to jurisdictions that are recognised as providing an adequate level of data protection by relevant regulatory bodies. Where none of these adequacy mechanisms apply, we will seek your explicit consent prior to transferring your Personal Data internationally.
Payment data transmitted to Malaysian payment processors — including FPX operators, DuitNow infrastructure, and e-wallet providers such as Touch 'n Go and Boost — is handled in accordance with those processors' own data security frameworks, which are subject to Bank Negara Malaysia's payment system oversight.
Stake88 reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or platform operations. Material changes — particularly those that expand the scope of data collected or alter the purposes for which data is used — will be communicated to registered Players by email or through a prominent notice on the Platform at least 14 days before taking effect, where practicable.
Minor clarifications and non-material updates may take effect immediately upon publication. The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. Players are encouraged to review this Policy periodically. Continued use of the Platform following publication of a revised Policy constitutes acceptance of the updated terms.
For all privacy-related enquiries, data access requests, correction requests, deletion requests, or other exercises of your data subject rights, please contact the Stake88 Data Protection team using the following contact information. All requests must be submitted in writing to enable proper identification and secure processing.
Stake88 is committed to handling all data rights requests fairly, transparently, and within the committed timeframe. If you are dissatisfied with the outcome of a data rights request, you have the right to escalate your complaint through the formal dispute resolution channels of our licensing jurisdiction, details of which are available on request.
Our team is available 24/7. If you need to exercise a data right, request information about your personal data, or simply want to understand how Stake88 handles your information, we're here to help.
For players aged 21 and above only. Terms & Conditions | Responsible Gambling